Refund & Return Policy
Last updated: March 31, 2025
Tiny Homes USA builds custom homes to order. Due to the nature of custom construction, our refund and return policy is as follows.
Custom-Built Homes
Because each home is built specifically to your specifications, custom-built homes cannot be returned once construction has begun.
- Once your deposit is received and build confirmation is issued, construction begins within 2 weeks
- All design choices, floor plans, and customizations are final after written confirmation
- We strongly encourage customers to review all specifications before signing off
Deposit Policy
- A non-refundable deposit is required to secure your build slot
- Deposit amount: typically 10–20% of total purchase price (confirmed at time of order)
- If you cancel before construction begins, the deposit is forfeited
- If we are unable to fulfill your order due to circumstances on our end, your deposit will be refunded in full
Cancellation Before Build Start
- Cancellations requested before the build start date may be eligible for a partial refund of payments made above the deposit
- Request must be submitted in writing via email to info@tiny-homesusa.com
- Cancellation fees may apply to cover design and planning costs
Defects & Warranty Claims
We stand behind the quality of our homes. If you experience a defect covered under warranty:
- Contact us within the warranty period with photos and a written description
- We will assess the defect and arrange repair or replacement of affected components
- Warranty does not cover normal wear and tear, damage caused by the buyer, or unauthorized modifications
Delivery Damage
If your home arrives with damage, you must:
- Document all damage on the delivery receipt before signing
- Notify us within 24 hours of delivery with photos
- Do not sign acceptance if visible structural damage exists
Claims submitted after acceptance without documented delivery damage will not be considered transport damage.
In-Stock Models
In-stock (pre-built) models may have a limited return window. Contact us within 7 days of delivery if you believe there is a defect. Returns are subject to inspection and management approval.
Financing Cancellations
If your financing is denied and no alternative arrangement can be made, deposits may be refunded on a case-by-case basis. Please review your financing terms carefully before committing.
How to Request a Refund
- Email info@tiny-homesusa.com with your order number and reason for request
- Our team will respond within 3 business days
- Approved refunds are processed within 7–10 business days
Questions?
See our full Terms & Conditions or contact us directly.
